{"id":558,"date":"2025-07-03T23:08:26","date_gmt":"2025-07-03T23:08:26","guid":{"rendered":"https:\/\/hives.es\/?page_id=558"},"modified":"2025-07-03T23:08:26","modified_gmt":"2025-07-03T23:08:26","slug":"politica-de-devoluciones-y-reembolsos","status":"publish","type":"page","link":"https:\/\/hives.es\/fr\/politica-de-devoluciones-y-reembolsos\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<p>Chez&nbsp;<strong>HIVES BIO S.L<\/strong>nous mettons tout en \u0153uvre pour garantir la satisfaction de nos clients. Si, pour une raison quelconque, vous n'\u00eates pas satisfait de votre commande, vous pouvez demander un retour selon les conditions suivantes :<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Droit de r\u00e9tractation<\/strong><\/h4>\n\n\n\n<p>Vous disposez d'un d\u00e9lai de&nbsp;<strong>7<\/strong><strong>&nbsp;7 jours calendaires<\/strong>&nbsp;\u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation.<\/p>\n\n\n\n<p>Pour exercer ce droit, vous devez nous informer de votre d\u00e9cision par e-mail \u00e0 l'adresse&nbsp;<strong>proyectos@hives.es<\/strong>, en indiquant :<\/p>\n\n\n\n<p>\u2022 Num\u00e9ro de commande ;<\/p>\n\n\n\n<p>\u2022 Nom complet ;<\/p>\n\n\n\n<p>\u2022 Date de r\u00e9ception ;<\/p>\n\n\n\n<p>\u2022 Produits que vous souhaitez retourner ;<\/p>\n\n\n\n<p>\u2022 Motif de la demande de retour.<\/p>\n\n\n\n<p>Une fois votre demande re\u00e7ue, nous vous informerons de la proc\u00e9dure de retour.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Conditions d'acceptation des retours<\/strong><\/h4>\n\n\n\n<p>Pour qu'un retour soit accept\u00e9, les conditions suivantes doivent \u00eatre remplies :<\/p>\n\n\n\n<p>\u2022 Le produit doit \u00eatre&nbsp;<strong>inutilis\u00e9<\/strong>,&nbsp;<strong>, non ouvert<\/strong>&nbsp;et dans son&nbsp;<strong>emballage d'origine.<\/strong>.<\/p>\n\n\n\n<p>\u2022 Le produit doit \u00eatre retourn\u00e9 dans le&nbsp;<strong>m\u00eame \u00e9tat qu'\u00e0 la r\u00e9ception.<\/strong>.<\/p>\n\n\n\n<p>\u2022 Pour les produits alimentaires ou cosm\u00e9tiques,&nbsp;<strong>les retours si l'emballage a \u00e9t\u00e9 ouvert ne seront pas accept\u00e9s<\/strong>, pour des raisons d'hygi\u00e8ne et de s\u00e9curit\u00e9.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Frais de retour<\/strong>\u200b<\/h4>\n\n\n\n<p>Les frais de port li\u00e9s au retour sont \u00e0 la charge du client, sauf en cas d'erreur de notre part ou de produit endommag\u00e9 ou d\u00e9fectueux.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Produits d\u00e9fectueux ou erreurs de commande<\/strong><\/h4>\n\n\n\n<p>Si le produit que vous avez re\u00e7u est endommag\u00e9, d\u00e9fectueux ou ne correspond pas \u00e0 votre commande, nous prendrons en charge tous les frais et organiserons un remplacement ou un remboursement sans frais suppl\u00e9mentaires. Dans ce cas, veuillez nous contacter dans les&nbsp;<strong>48 heures<\/strong>suivant la r\u00e9ception.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><a><\/a><strong>Remboursements<\/strong><\/h4>\n\n\n\n<p>Une fois la marchandise re\u00e7ue et inspect\u00e9e, nous proc\u00e9derons au remboursement correspondant en utilisant le m\u00eame moyen de paiement que celui utilis\u00e9. Les remboursements seront effectu\u00e9s dans un d\u00e9lai maximum de&nbsp;<strong>14 jours calendaires<\/strong>&nbsp;\u00e0 compter de la r\u00e9ception des produits retourn\u00e9s.<\/p>","protected":false},"excerpt":{"rendered":"<p>En&nbsp;HIVES BIO S.L, trabajamos para garantizar la satisfacci\u00f3n de nuestros clientes. Si por cualquier motivo no est\u00e1s conforme con tu [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-558","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de Devoluciones y Reembolsos - Hives BIO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hives.es\/fr\/politica-de-devoluciones-y-reembolsos\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Devoluciones y Reembolsos - Hives BIO\" \/>\n<meta property=\"og:description\" content=\"En&nbsp;HIVES BIO S.L, trabajamos para garantizar la satisfacci\u00f3n de nuestros clientes. 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